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Our clients: Hull Kingston Rovers

3rd November 2014

Shield Security provides 24-hour CCTV monitoring services for Super League club Hull Kingston Rovers at the KC Lightstream Stadium, as well as opening and locking up the premises on mornings and evenings.

What they say about us:

Dave Bradley, head of operations at Hull Kingston Rovers, KC Lightstream Stadium, said: “Shield Security provide a really professional and efficient service to us, monitoring more than 30 CCTV cameras at the stadium for us, 24 hours a day.

“As our stadium is a very large, open plot of land, with many activities throughout the day and lots of people constantly coming and going, it is important that all areas have effective security in place.

“Handing over the monitoring of our CCTV systems to Shield has given us extra peace of mind, as they are the experts in the role and we know if anything happens, it will be seen by Shield’s monitoring team and they will react appropriately.

“At the end of every day I get a full report on any incidents that may have occurred, and the action that was taken, whether that be to send out a response team or just to deactivate the alarm.

“Shield’s experience made it a very easy process for us. They integrated our new camera system here into their own 24-hour control centre, and importantly they commit to learning the details of the premises and the intricacies of it.

“This has been important for us, as new, highly sensitive alarm systems in place in our new North Stand, Shield have quickly learned to recognise the difference between a genuine alarm, and a false alarm.

“We couldn’t be happier with their service. They are very pro-active and we have total confidence in them. That is crucial when you hand over to any external service provider.

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